KWS Customer Service Promises

It is our mission to provide excellent Customer Service.

If you have any Customer Service concerns that are not addressed here please contact us by calling 510-522-WIND or via email to info@kitewindsurf.com.

Pricing

Price Match

KWS strives to provide our customers with fair and competitive prices on the best gear available. If you find a better price elsewhere, let us know. If we can, we will match any published or written quote price. We appreciate a chance to earn your trust and your business.

Privacy & Security

KWS will never sell, trade, or share your personal information including: contact information or purchase history.

KWS uses 128 bit secure encryption for all purchases.

Returns & Exchanges

We want you to be fully satisfied with your purchase from Kite Wind Surf. If for any reason you're not satisfied with something you buy from KWS, let us know. We are happy to work with you to make it right!

On-Line Shopping Refunds and Exchanges

Items must be in original packaging, in as-new condition with the original tags, receipt, all warranty cards, manuals and accessories to be considered for a refund or exchange.

Most web-order non-sale purchases may be returned within 30 days of your product's shipping date, less our cost of shipping. Unless we made the error a 10% restocking and merchant services fee will apply.

Web-order sale or clearance products may be returned only when defective and within 15 days of your product's shipping date, less our cost of shipping. Unless we made the error a 10% restocking and merchant services fee will apply.

If you refuse shipment for any item, you will receive a credit less our shipping cost and a 10% restocking and merchant services fee.

Returns may be sent by US Regular Mail or UPS surface shipping, which ever is more convenient for you. Returns/Exchanges must be sent freight prepaid. We do not accept COD's, we do not send call tags and we do not accept 3rd party or recipient billing. We will refuse all packages sent under these conditions. If it is our error that is the cause for your return, we will reimburse your shipping costs. (This is actual freight and will not include any packaging, preparing, or mailroom costs.) We will not reimburse for Overnight, 2nd Day or Air Shipping. Please allow approximately 10 business days for your return to be processed once it has arrived. Please allow 2 billing cycles for refunds to appear on your credit card statement.

On-Line Shopping Damaged Products

If you receive a product that has been damaged in shipping, your claim needs to be handled through the shipping company.

If you receive a damaged or incomplete shipment, contact the Shipping Agency (i.e., UPS, Airborne Express, etc.) immediately to file a claim. To file a claim, a representative of the agency must inspect the package in its original condition. If any further assistance is needed, please contact us.

Alameda Location Purchases Refunds and Exchanges

All items must be in original packaging, in as-new condition with the original tags, receipt, warranty cards, manuals and accessories to be considered for a refund or product exchange.

Most non-sale purchases may be returned within 30 days of your purchase date. Unless we made the error a 10% restocking and merchant services fee will apply.

Sale or Clearance products may be returned only when defective and within 15 days of your purchase date. Unless we made the error a 10% restocking and merchant services fee will apply.

Lessons may be cancelled with a minimum of two days advance notice. There is a $50 fee for "no-shows" and cancellations within 48 hours of the scheduled lesson. The price of the lesson can be applied to in-store purchases or refunded. If you choose a refund a 5% merchant services fee will apply.

Manufacturer Warranty

If you believe you have a warranty concern please contact us and we will assist you with the warranty process through the manufacturer. Most manufacturers require digital photos of the defect and serial number, a copy of the sales receipt, as well as a brief written description of the circumstances.